Introduction
Sheetwise ("we," "us," or "our") operates as a Google Docs, Google Sheets, and Microsoft Excel extension that provides AI-powered functionality.
This privacy policy explains how we collect, use, and protect your information when you use our service.
Information We Collect
Account Information
- Google account email address (used for authentication)
- Google Docs, Google Sheets, and Microsoft Excel data that you willingly and explicitly submit for AI processing
Usage Information
- Token usage statistics
- Model interaction history
- Stripe subscription details
- Subscription status and plan details
How We Use this Information
- Provide and maintain our AI model service
- Track token usage and enforce usage limits
- Process payments and manage subscriptions
- Improve our service and develop new features
- Send important service updates and announcements
- Address customer support requests
How We Share, Transfer, or Disclose Data
- Third-Party Service Providers:
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Google AI, OpenAI, and Perplexity AI: To process user inputs and generate AI-driven responses or images. Only the necessary prompt and contextual data are shared to complete the user-requested operations.
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Stripe: For secure payment processing and subscription management. This includes billing details and subscription status.
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Firebase Cloud Firestore: For secure storage of operational data, such as account details and token usage statistics.
- Legal Obligations: We do not share or disclose your information to any other third parties, except when required to comply with applicable laws, regulations, legal processes, or enforceable government requests. Any disclosure will be limited to the extent necessary to fulfil such obligations
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner or entity. You will be notified of such changes and provided the option to delete your data
- User-Authorized Access: Our authorized personnel may temporarily access specific user data for troubleshooting purposes, but only with explicit user consent. This access is revoked immediately after the issue is resolved
- Revoking Access: You can revoke access to Sheetwise.ai through your Google Account settings, which will terminate all data processing and sharing immediately
Data Storage and Security
- All data is stored securely using Firebase Cloud Firestore
- We utilize industry-standard encryption and security measures
- Google Docs, Google Sheets, and Microsoft Excel content and data are only passed to the user-requested AI model for processing; it is not stored by us
- We do not store your Google Docs, Google Sheets, or Microsoft Excel data after processing
- Payment information is handled securely through Stripe
Security Standards
- GDPR, ISO 27001, and ISO 27701 compliance for security management
- Network protection through advanced firewall systems
- Comprehensive anti-malware software implementation
- Encryption of data during transit (HTTPS)
- Restricted access through authentication and password mechanisms
Third-Party Services
- Google Workspace (authentication and spreadsheet integration)
- OpenAI (GPT and DALL-E AI model services)
- Google AI (Gemini AI model services)
- Perplexity AI (Perplexity AI model services)
- Stripe (payment processing)
- Firebase Cloud Firestore (data storage)
Data Retention
- All account information (outlined in Information We Collect: Usage Information section) is retained while your account is active
- Usage statistics are kept for billing and analytical purposes
- Only your email address is stored after your account goes inactive
Incident Response
- Minor incidents addressed within 24 hours
- Major or critical incidents: first response within 24 hours
- Resolution timeline: maximum of 72 hours for critical issues
- Immediate notification for security breaches per applicable laws
Your Rights
- Access your personal information
- Correct inaccurate information
- Request deletion of your data with exception of your email
- Export your data
- Opt-out of marketing communications
In-Product Privacy Notifications
We ensure transparency and easy access to our Privacy Policy through in-product privacy notifications.
Specifically, a link to the Privacy Policy is available in the "Help & Contact" section under the Sheetwise.ai menu.
Users can navigate to this menu to find the Privacy Policy and learn more about how their data is accessed, used, and protected.
Changes to This Policy
We may update this privacy policy from time to time.
We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Data Protection Officer
- Appointed DPO: Sasirekha
- Email:dpo@Sheetwise.ai
- Responsibilities include handling data privacy inquiries and incidents
- Oversees compliance with data protection regulations
Company and Contact Information
Cookie Policy
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